The telephone is the single most unproductive tool we have today. How many times has a client called you to say, "Hey ! Things are working great here." It just doesn't happen. They call because things are not working great. Or not working at all.
Every time I answer my phone, (which is almost never) the person on the other end has a problem.
Every time I call somewhere I find it very difficult to get a live person to answer the phone. Once I do get to speak to live person, it is VERY rare that they have the answer to my question. (at least not the correct answer) More importantly, they have no power or authority to rectify the problem I am calling about. At least no real power. You see... the individuals that do have the authority & power to fix a problem do not speak on the phone.
When was the last time you called your doctor's office and the doctor actually answered the phone? Or was even available to speak to you on the phone ??
How about your lawyer's office? Same thing ?? Political figures? Try calling your congressman or a US senator.
So . . . as of today I have come to the realization that telephones and cell phones have a key-pad on them for one reason only. They are designed to CALL OUT. Not be answered. And if everyone only called out who would they talk to ?? Voicemail !